Frequently Asked Questions
Answers to all your questions at 3k99
From bonuses to withdrawals, deposits to VIP — find everything you want to know about 3k99 on this one page.
Welcome to 3k99. This FAQ page has been created so you can find answers to the most important questions about your account, payments, bonuses, and the VIP program all in one place. Every answer is written in clear, straightforward language. If you can't find your question here, contact us via our 24/7 live chat or email.
Bonuses & Offers
You'll receive the welcome bonus when you open an account at 3k99 for the first time and make your first deposit. A 200% bonus is given on your deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000, you'll receive a ৳2,000 bonus and your total balance will be ৳3,000. No separate code is needed — the bonus is added automatically on your first deposit.
The wagering requirement is calculated on the bonus amount only, not including the deposit. The wagering requirement for the 3k99 welcome bonus is 15 times. For example, if you received a ৳2,000 bonus, you'll need to place a total of ৳30,000 in bets before withdrawing. Once this requirement is met, you can withdraw your winnings from the bonus.
Slot games generally count fully toward wagering. Sports betting and live casino also contribute, though the rate may differ. For game-specific details, check the bonus terms and conditions page at 3k99 or ask via live chat.
Yes, you can cancel a bonus by requesting it from support. However, please note that if the bonus is cancelled, all winnings from that bonus will also be removed. If you cancel the bonus before completing the wagering, only your original deposit balance will remain in your account.
3k99 bonuses have a set expiry period. Generally, the wagering requirement must be completed within a specific time from the date the bonus was received. Once expired, any unused bonus is automatically cancelled. Check the bonus section of your account to find out the exact expiry date of your bonus.
How to Withdraw
Withdrawals at 3k99 are generally completed within 10 to 45 minutes. Processing time may depend on the method and the bank or mobile banking network. In most cases, the funds arrive very quickly.
Pending means your request is currently under review. It is usually resolved within 10–45 minutes. If it seems to be taking longer, contact us via live chat — our support team can provide an immediate status update. Withdrawals may also be held if account verification is incomplete.
Yes. Withdrawals at 3k99 are available seven days a week, 24 hours a day. Whether it's night or Friday, withdrawal requests to bKash, Nagad, Rocket, or Upay can be submitted at any time. For bank transfers, there may be a slight delay depending on banking business days.
The minimum withdrawal amount at 3k99 is ৳500. Withdrawal requests below this amount cannot be submitted. Wait until you have enough balance before making a withdrawal.
Yes, for security reasons withdrawals can only be made to a bKash, Nagad, Rocket, Upay, or bank account registered in your own name. Withdrawals to third-party accounts are rejected. If the account name does not match, the verification process may be affected.
How to Deposit
3k99 currently supports all popular payment methods in Bangladesh. You can deposit via bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major banks such as BRAC Bank, Dutch-Bangla Bank, or Islami Bank can be used.
The minimum deposit amount across all payment methods is ৳100. You can get started with just one hundred taka and still qualify for the welcome bonus. Start with a small amount to get a feel for it.
Most deposits are credited instantly. If your balance hasn't updated after a few minutes, keep the payment reference number or screenshot and inform support via live chat. The issue will be verified and resolved quickly.
3k99 does not charge any additional fees on deposits. However, your mobile banking service or bank may apply its own transaction charges according to its own policies. There is no service fee from 3k99's side on deposits.
Deposits via bKash or Nagad are nearly instant. Bank transfers may take a bit longer depending on banking hours and interbank settlement. Once the transfer is complete, notify support with the payment slip or reference.
Verification & Documents
Account verification is typically requested before your first withdrawal or after a certain deposit amount. This is done to prevent fraud and to protect your account. Once verification is complete, future transactions are processed faster.
Yes, this is very important. The name you registered on your 3k99 account must exactly match the name on your bKash, Nagad, Rocket, or bank account you are withdrawing to. If the names do not match, the withdrawal process may be blocked.
The reason for rejection is usually communicated via email or live chat — for example, a blurry image, name mismatch, or an expired document. Resolve the issue and resubmit clear documents. If you have any trouble with verification, the support team will assist you directly.
For identity verification, a National ID card (NID) is the easiest and quickest option. A passport or driving licence can also be used. If address verification is required, a utility bill or bank statement may be submitted.
Yes. 3k99 uses SSL encryption to keep all information secure. Your personal documents are used solely for verification purposes and are not shared with third parties. For more details, please read the privacy policy page.
VIP Program
3k99 has three VIP tiers in total. The first tier is Bronze — here you can earn up to 0.5% weekly cashback. The second tier is Silver with up to 1.0%, and the top tier is Gold with up to 1.5% weekly cashback.
VIP tiers are advanced through regular active play. 3k99 automatically evaluates your tier based on your activity and loyalty. How much you need to play to reach the next tier is determined on an individual basis — ask support for more details.
Each week, a portion of your total wagers is returned to your account as cashback. Depending on your tier, you can receive up to 0.5% on Bronze, up to 1.0% on Silver, and up to 1.5% on Gold. Cashback is generally added at the end of the week.
In addition to cashback, VIP members may receive priority support, special promotional offers, and faster withdrawal processing. On reaching the Gold tier, there is also the opportunity to receive more exclusive personalised offers.
If you are inactive for an extended period, your VIP tier may be re-evaluated. Staying regularly active makes it easier to maintain your tier. Contact support directly to find out about your current tier and the next evaluation.
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