3k99's Privacy Policy

This privacy policy ("Policy") applies to the websites and services operated by 3k99 ("we", "us", or "platform"). By using our services, you consent to the collection and use of information as described in this policy. The security of your personal information is very important to us, and we keep your information protected through SSL encryption and industry-standard security measures.

If you disagree with any part of this policy, please stop using our platform or contact our support team. This policy may be updated from time to time, and any changes will be published on this page.

1 What information we collect

When you create an account on 3k99, use our services, or contact our support team, we may collect various types of information. The categories of information collected are described below:

1.1 Identity information

• Full name and date of birth
• National ID or passport number (for identity verification purposes)
• Username and password (stored in encrypted form)
• Current address and country

1.2 Contact information

• Email address
• Mobile number (for service verification and notifications)

1.3 Financial transaction information

• Records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction amount, date, and status
• Mobile banking account number (partial — the full number is never stored)

1.4 Technical information

• IP address and device information
• Browser type and version
• Access time, date, and page visit records
• Cookies and similar tracking technologies (described in detail below)

1.5 Gaming history

• Bet amounts, win/loss records, and game history
• Records of bonus usage and wagering activity
• VIP level progress (Bronze, Silver, Gold)

2 Purpose and use of data collection

We use the information we collect from you only for specific and legitimate purposes. 3k99 never sells your information to third parties. The purposes for which we use your information are described below:

2.1 Account management

We use your identity and contact information to complete your registration and login process, ensure account security, and verify your identity.

2.2 Processing financial transactions

Financial transaction information is used to process your deposit and withdrawal requests and to prevent any discrepancies or fraud. All transactions are verified and completed securely.

2.3 Service improvement

Anonymous statistics are generated to improve your gaming experience, analyze platform performance, and plan new services.

2.4 Legal compliance and fraud prevention

We retain necessary information to enforce responsible gaming policies, detect multiple accounts, and comply with anti-money laundering (AML) policies.

2.5 Customer support

Support-related information is used to resolve your support requests quickly and effectively, and to understand the context of previous communications.

2.6 Promotional communications

If you have consented to receive notifications, we may inform you about new bonuses, promotions, or platform updates. You may withdraw this consent at any time.

3 Data security measures

3k99 gives the highest priority to the security of your information. We use industry-standard technical and organizational security measures, which are described below:

3.1 Encryption technology

Our platform uses SSL (Secure Sockets Layer) encryption technology. As a result, all information transmitted between your browser and our servers remains encrypted and unreadable to third parties.

3.2 Password protection

Your password is never stored in plain form — it is transformed using a strong hashing algorithm before being stored. No staff member can view your original password.

3.3 Access control

Only staff members who require access to your personal information for their work are permitted to view it. All access is logged and monitored.

3.4 Regular security reviews

We regularly review and update our security measures. We have a dedicated team to quickly identify and respond to any security incidents.

3.5 Important notice

It is not possible to guarantee that any transmission or storage of information over the internet is 100% secure. However, we commit to protecting your information by applying the highest level of security measures available to us.

4 Sharing information with third parties

3k99 never sells your personal information. However, limited information may be shared with trusted third parties in specific circumstances. These situations are described below:

4.1 Payment processing providers

Necessary financial information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These institutions follow their own strict security and privacy policies.

4.2 Service providers

Information may be shared with third-party technology service providers required to operate the platform (such as server hosting and data analytics), subject to contractual confidentiality obligations.

4.3 Legal obligations

Information may be disclosed to authorities in order to comply with court orders, official directives from investigative agencies, or applicable law. Only the information legally required will be provided in such cases.

4.4 Fraud and abuse prevention

Necessary information may be shared with relevant organizations for the purpose of preventing fraud, money laundering, or other illegal activity.

4.5 What we never do

• Your information is never sold to advertising networks or marketing companies
• Your information is never used for third-party promotional purposes without your consent
• No information is shared with unnecessary or unrelated third parties

5 Cookies and tracking technologies

Cookies and similar technologies are used on the 3k99 website to improve your experience and analyze platform performance.

5.1 Types of cookies

• Essential cookies: Required to maintain login status, security verification, and the basic functionality of the platform.
• Functional cookies: Remember your preferences (such as language) and make the service more personalized.
• Analytics cookies: Help us understand usage patterns on the website; all data is anonymous.

5.2 Cookie controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

5.3 Third-party cookies

Game providers on our platform (such as Pragmatic Play, Evolution Gaming, Spribe) may have their own cookies. These cookies are governed by the respective provider's own privacy policy.

6 Data retention period

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

6.1 Account-related information

Identity and financial information is retained while your account is active and for a defined period after account closure to meet legal obligations.

6.2 Transaction records

Financial transaction records are retained for the long term for accounting and AML compliance purposes.

6.3 Technical logs

Server logs and access records are retained for a limited period for security review purposes, then automatically deleted.

6.4 Account deletion requests

If you wish to close your account or delete your personal information, please contact our support team. All information will be deleted except for data that must be retained due to legal obligations.

7 Your rights

3k99 believes you should have full control over your own information. Your rights are described below:

7.1 Right to access

You may request to know what information we hold about you. We will provide you with a copy of the information within a reasonable time.

7.2 Right to rectification

If you believe the information we hold about you is incorrect or incomplete, you may request a correction. Some information can be changed directly in your account settings.

7.3 Right to erasure

In certain circumstances, you may request that your personal information be deleted. If any information must be retained due to legal obligations, we will inform you.

7.4 Right to object to processing

You may object to the use of your information for specific purposes, particularly for promotional communications. The option to stop marketing communications will be available at any time.

7.5 Right to data portability

In some cases, you may request your information in a structured, machine-readable format.

To exercise any of the rights mentioned above, please contact our support team. We will process your request within a reasonable time.

8 Protection of minors

3k99's services are intended only for individuals aged 21 or older. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration.

If we become aware that a minor has opened an account, that account will be closed immediately and the related information will be deleted. If you believe a minor is using our services, please notify our support team.

9 Changes to the policy

3k99 reserves the right to change this privacy policy at any time. In the event of any significant changes, we will:

• Update the date on this page
• Notify you by email or through the platform if necessary
• For significant changes, new consent may be obtained

Continued use of our services after any changes will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.

10 Contact and complaints

If you have any questions, comments, or complaints about this privacy policy, do not hesitate to contact us. Our support team is available seven days a week, 24 hours a day.

We commit to treating every privacy-related complaint or request with the utmost seriousness and resolving it as quickly as possible. Your information is safe at 3k99 — that is our promise.